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How to Troubleshoot Netflix Problems on Wii

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Problems with Netflix on your Wii can result from various software and setting problems.

Problems with Netflix on your Wii can result from various software and setting problems.

Netflix's "Your Connection Has Slowed" Error Message

If you're receiving this error message or your video is blurry or choppy, there are some things you can try to troubleshoot.

Check on Other Devices in the Home

Make sure that no one else is connecting wireless devices to your wireless router.

This is often the problem if your wireless router is not password protected. Someone connected to your wireless router without your permission could be pulling large amounts of data that could be drastically reducing the amount of bandwidth available for streaming Netflix content on your Nintendo Wii.

If other devices in your house are connected to your Internet connection downloading large amounts of data, this will also limit the amount of bandwidth available for streaming Netflix content on your Nintendo Wii.

Check Your Bandwith

Open your web browser and navigate to and click "Begin Test." Wait while the program tests the speed of your wireless connection.

After the test is done, the results of the test will be displayed.

If your Download Speed is less than 1 megabyte per second (Mbps), Netflix will be prone to experiencing problems with blurriness, pixelation, and constantly stopping to buffer. If you think you should be receiving better bandwidth speeds, contact your Internet service provider. Alternatively, if you're in a lower-bandwidth plan, consider contacting your ISP about upgrading to a higher-bandwidth plan.

Check Your Signal

Your Nintendo Wii may not be picking up a strong signal from your wireless router.

Try moving your Nintendo Wii closer to your wireless router to see if that reduces the problems you're experiencing with Netflix.

If the walls in your house are thick and there are multiple walls between the Nintendo Wii and the wireless router, this can also reduce the strength of the signal.

Remove any electrical device that sends or receives a signal, such as a radio or a cell phone, from near the wireless router or the Nintendo Wii. These devices can interfere with the wireless router's ability to send a signal and the Nintendo Wii's ability to receive one, which affects the ability of the Wii to stream Netflix content.

Also, ensure there are no large metal objects, such as filing cabinets, between the two devices, as metal objects can also interfere with the signal. High-power devices such as power tools or lamps can also interfere with the transmission of a signal between the two devices.

Adjust Your Wireless Router's Broadcasting Channel

Because most wireless routers broadcast their signal on channel 6, try switching the channel the router is broadcasting on to 1 or 11. You can adjust the settings on your wireless router using the software that came with your router, which should be installed on your computer.

Error Message: "This Title Is Temporarily Unavailable While We Improve the Media Quality"

This error message appears on the screen when Netflix is working on the quality of that particular title. This is part of their routine maintenance process, and it generally takes 24 hours to improve each title. However, it can take longer.

If you've received the error for more than 24 hours, contact Netflix to inquire about the projected time it will take to fix the problem.

© 2011 Max Dalton


Koda on August 24, 2018:

My wii says "this software is currently unavailable" when trying to download netflix

Max Dalton (author) from Greater St. Louis, Missouri on July 08, 2016:

Try uninstalling and then reinstalling the Netflix channel. Also, try signing off and then signing back on.

Carissa on July 08, 2016:

My Wii will get into netflix. But when I try and play a movie its won't load and say to try another channel. But Netflix will work on all my devices, but the Wii. I try moving my Wii closer to the wireless router. I checked the internet on my Wii. Still nothing.

michael1102 on February 09, 2014:

I keep getting "unable to connect to Netflix. please try again or visit" I can get Netflix on my computer and blueray but it has stopped working on the Wii. I've tried errassing it and re-downloading the channel on the Wii and have been on the phone with Netflix several times and they don't seem to know what the problem is. do you know of anything else I can try? its not the internet connection or the wifi. I have no problems connecting to anything else on my Wii. 2/9/14

jonathan on May 06, 2013:

i have had netflix streaming on my wii for more than a year. netflix asked if i wanted the latest update. i selected to download the update. ever since then i have not been able to watch a single title. netflix rep told me over the phone that it was the wireless system. i share wireless with potentially nine or more other devices. however, this is the first time ever that i have had netflix not play anything. suggestions?

guest on February 13, 2013:

hello. my wii is skipping the sign in screen, and only wants me to start a new account

Nikki on January 30, 2013:

Hi Max,

I recently moved my Wii console and when I tried to access Netflix a blurb pops up telling me an update is available. I hit the update button and I was redirected to the Wii shopping channel. I exited out and returned to Netflix but I keep receiving the same message. I'm not really sure where to go from there. Any suggestions?

Sammy on December 26, 2012:

When I try to connect my netflix to Wii it says software no longer supported. Tried to reload netflix, wouldn't work. my wireless connection is good.

Max Dalton (author) from Greater St. Louis, Missouri on November 10, 2012:

Hi Sharon,

Do any of your other wireless devices have a problem when you use them at a similar range? If possible, try moving the Wii closer to the wireless router. It sounds like it may just be on the edge of where it gets a signal.

Hope this helps.


sharon on November 08, 2012:

I lose connection from router to wii. Traverses quite a distance and when I shut wii down I usually have to unplug router and high speed internet connections, wait, plug back in and it works great until I turn it off again. Can this be fixed?

colton on October 01, 2012:

k so my wii and my wireless router are right next to each other pretty much just like 8 feet away which shouldn't matter because the wireless router i have sends out a signal thru my whole house but when i get on netflix sometimes it will say unable to connect to the internet and sometimes it says connection was successful, but when it does say connection is successful and netflix plays and you try to click a movie , where it should say play change episode n all that it just shows 4 boxes like its loading something but it never loads and when it does finally load it the movie will stop like every 1 minute to load the movie and its annoying

Max Dalton (author) from Greater St. Louis, Missouri on July 12, 2012:

Try disconnecting your Wi-Fi on your Wii, restarting the Wii and then reconnecting it to Wi-Fi.

Terese on July 06, 2012:

When I try to access netflix from my Wii I get a blue screen and a message that says "no signal found". My internet is wireless and I have a strong signal on my laptop. I tried several times unplugging router, shutting down Wii, turning off Wii. Any ideas? I am really missing my netflix.

Max Dalton (author) from Greater St. Louis, Missouri on June 24, 2012:

Hi Edith,

Did you try any of the suggestions in the article? Specifically uninstalling and then reinstalling the Netflix application on the Wii.



wordtoyourmother on June 21, 2012:

I was having a ton of problems with Netflix for the last month. The main screen was taking a very long time to load the movie/tv show "title pictures" and when I tried to play different programs I got the message "We are having problems loading this title..." 99% of the time. I would have to try one title at least 8 times before being able to watch it.

After reading the suggestions above, I placed my router next to my Wii (they were originally on different shelves of my glass tv stand) and uninstalled and reinstalled Netflix on my console. (I also deleted some extra channels on my Wii that I no longer used, although I don't think that had any impact on Netflix) I reset my Wii after the reinstall and Netflix is working better than it ever has! The loading times are faster and I no longer get any errors. I just thought I'd add my two cents in case it helps anyone else resolve the problems they are having. Good luck!

edith on June 11, 2012:

nextflix on wii loads but then freezes! help!

Neil on May 28, 2012:

Signed up for free trial on saturday and have had nothing but problems in getting it to work properly. One of the codes that popped up was 20299 and they suggested to put our router on channel 1 or 11. Switched from channel 6 to 1 and it started to work. Hope this helps anyone else.

regergetarded on May 22, 2012:

mine has been working for a fews days now. guess they finally fixed their updates.

Joe Haines on May 21, 2012:

Here's an Update. The last few days Netflix on the Wii has been fine. I did nothing to make this happen it just started to work well again. Maybe they heard us finally or the eclipse and solar flares are our friends!

Jeremy on May 16, 2012:

Have had netflix on the Wii for as long as it has been available with no problems, then for the past two weeks the same thing has been happening to me. It'll load to the point where I can chose Netflix or Netflix for Kids then when I click on one it won't load, or if it does it won't play the titles. I have tried everything listed on the help pages to no avail. I can do everything else on the Wii that involves the internet with no problems so this must be a Netflix issue. Recently started having issues on the PS3 as well. I am definitely not happy about this.

regergetarded on May 16, 2012:

thanks max,

there is not a whole lot you can do with netflix on the wii. no settings to modify. basically download, activate, and watch, uninstall and reactivate. it just seems like something is not shutting down correctly with netflix when you turn the wii off. if only we could modify netflix or wii settings then maybe we can get it to work until they fix the issue ( a bandaid fix ).

Elizabeth on May 15, 2012:

This has been going on for more than a week. Had three conversations with Netflix. Did everything they suggested - no help. Talked with the cable company several times - not an internet issue. Even put my Wii "outside" the firewall to prevent any interference - still not working properly for Netflix. (But I can google search via the Wii, so seems like a Netflix issue.)

We can stream Netflix on our other device, which is upstairs, away from the router. The Wii is about 8 feet from the router, nothing in between, and still having issues. And I've had this service for at least 2 years. This is the very first time I've had a problem.

Not a happy camper.

Joe Haines on May 15, 2012:

I did try the erase the app and the saved info on my Wii. After re-downloading the app and putting my account info in, it worked like a charm, twice. It then crashed about 5 minutes into a browsing session. It must have something to do with this latest update because I had no issues before this. This is not my only way to watch netflix, just the one in my bedroom. I have a backup computer that I use in there and just move stuff around and use it. As most know, it is really frustrating to watch a great service slowly fall apart.

Max Dalton (author) from Greater St. Louis, Missouri on May 15, 2012:

Hi All (Joe, Ted, H, Reg and others):

I've been experiencing this problem as well and have done some tinkering looking for a fix -- to no avail. It's normal for Netflix to occasionally flake out on the Wii for small periods of time, but this seems to be a lingering issue. Honestly, we've just been watching the Netflix content on either the Roku or Xbox 360 at our house, and haven't had any issues with either. It sounds like this is something out of our control and that we'll just have to wait for these companies to work this out, which could take some time.

Sorry I couldn't help. Rest assured, I'm in the same boat.



Max Dalton (author) from Greater St. Louis, Missouri on May 15, 2012:

Hi Lloyd,

No problem, lol. Hope you got your issue resolved. I get a lot of repeat questions, so no worries.



regergetarded on May 15, 2012:

i have no problems with the 3ds handhelds. ive talked to other people who have xbox and have no issues. its just the wii system. also im not sure about nintendo but netflix has been making changes and updating their content. i haven't really noticed a wii system update in a while i would have to guess it is netflix that has caused an issue.

H Gray on May 14, 2012:

I am having the exact same problem, netflix works great until you shut the wii off, then when you turn it back on you have to unistall and reinstall the app to get it to work. Netflix support told me it was a new update from Nintendo that was causing the problem, Nintendo told me it was a netflix update that caused the problem. It is not a wireless issue as my router is beside the wii and all my other devices work fine, my download speed is 8.6 mbps. I am still on the free trial, but if I have to do this every time I turn the wii off, as much as I like Netflix, it is simply not worth the hassle. Any suggestions anyone?

Ted Snell on May 14, 2012:

I have the exact same issue. "we are having trouble playing this title right now, try again later" I called Netflix and was directed to Nintendo 800-255-3700 and was told no fix exists at this time.

Joe Haines on May 14, 2012:

These problems that the last few people are having are the same as mine. Everything was fine and then BOOM nothing .. I have to delete the Channel and reinstall it to get it to work every time i use it . something is happening to netflix or WII. I have had no recurrent problems until the last few weeks. I can find nothing on the web about this. It was all fine and i made no changes to anything and it turned to crap. Why no help from NF or wii?

Luci on May 14, 2012:

I did erase the memory on my WII and now am able to watch movies again. However this is very frustrating. Is this going to be fixed. If not I think I will drop the Netflix service.

Regergetarded on May 14, 2012:

I have the same issue. I found that if I go to my wii system memory and delete netflix from the memory with out removing it from my wii channel I can start netflix up and reactivate it and i can play movies just fine. but after i turn off the wii system and turn it back on i have the same issue happening.

Lloyd on May 11, 2012:

Ah, I didn't see the last reply to Brittany. Sorry for the repeat question!

Lloyd on May 11, 2012:

Hello Max,

I'm able to start up my Wii system just fine (hooray) and also I'm able to connect to Netflix. It's then when I try to select a title of any show and/or movie that it takes some time in just trying to connect before reads back that I'm unable to connect to Netflix and that I should visit their site for help. I'm still rather lost as you can see. Anything you can think of as to why this happens?

Any suggestions help!

Max Dalton (author) from Greater St. Louis, Missouri on May 08, 2012:

Hi Brittany,

The service may have been down at that time. It's always good to let a few hours pass and then try again. Also, try restarting your Nintendo Wii.



Brittany on May 05, 2012:

My wii will go to to the screen and I can even click on a movie but then, the place where you select "play" won't load and it says "we are having trouble playing this title right now, try again later"

Max Dalton (author) from Greater St. Louis, Missouri on April 21, 2012:

Hi friendly24,

Your Wii has to be connected to your wireless router, because all of your wireless devices are connected to your wireless router if they're able to access the Internet. It sounds like your problem is with the location of your wireless router. If it's buried under the desk then the signal has to work its way around a lot of things to get to the devices it needs to communicate with. If it's possible, try moving the router into a more open area with as clear a line of site as possible to the other devices -- specifically the Wii.



friendly24 on April 18, 2012:

Thanks for the advice Max haven't tried any of that yet but I did however go to that site you listed looks like a bad sign im afraid. :(

It said ping 40ms download speed 17.76mps upload speed 4.12mps.

The thing is I believe my wii is connected to my laptop but my router is connected to my computer in my room its connected to all of them basically so that part has me confused.

The laptop we have is old and has issues half the time freezes a lot so I am wondering if it would help to find a way to switch my internet connection to my computer which is fast and barely has any issues instead of my laptop. I have no idea how to go about that though im afraid.

Nope no computer is ever on when Im streaming the router and modem are still going but I think they are supposed to.I can't move the router either its underneath my computer on the bottom plugged up and my tv is a little away from the computer so the wii is nowhere close to it. :(

Allison on April 14, 2012:

Thanks that worked for me! My Netflix also wouldn't load and made my screen go black or freeze. All good now :)

Max Dalton (author) from Greater St. Louis, Missouri on April 08, 2012:

Hey John,

Try uninstalling the app and then reinstalling it. That's about the only thing I can think of that you haven't done.



John on April 06, 2012:

My Netflix is constantly freezing today. I've had to unplug/replug in my Wii a dozen times already and it won't load. I turn the system on, everything is fine. I load other programs, everything is fine. I load Netflix, it shows the "working" bars, maybe goes to another "loading" screen, and then the screen goes black and my system is stuck

kat on April 02, 2012:

i keep getting "unable to connect to netflix. please try again or visit" i can get netflix on the computer but it has stoped working on the wii. I've tried errassing it and re-downloading the channel on the wii and have been on the phone with netflix several times and they don't seem to know what the problem is. do you know of anything else i can try? its not the internet connection or the wifi

Max Dalton (author) from Greater St. Louis, Missouri on March 27, 2012:

Hi friendly24,

I know it's probably a hassle, but if your wireless router isn't near where your Wii is located right now, you need to somehow move the two devices closer. The closer you can get those two things, the better your streaming experience will be. Do you know what Internet speed your service is? If you have a lower-end speed, you may just be doomed to a bad streaming experience. Also, try turning off as many devices that are connected to the Internet as possible and then try streaming your movie. You may have a computer on that's downloading something and sucking up a lot of your available bandwidth, which is especially the case if you've got kids.

Let me know how that feedback works out and we'll go from there.



friendly24 on March 26, 2012:

Hi Max I am having constant issues with NF streaming on my wii it constantly keeps having to stop and it has reached the point of past annoying.I checked that speed site last night on my wii and its below 1mb its o.8 something mb which stinks.

I have no idea how to fix this issue I am not good at this kind of thing so even the solutions above are unfortunately very confusing to me.

It does this with movies and tv shows now constantly having to rebuffer then shows a few minutes then rebuffers again .Im reaching the point of giving up on streaming permanently if its gonna be this bad it didn't used to be makes no sense to me.If you can help me I would greatly and truly appreciate it. Ty.

Max Dalton (author) from Greater St. Louis, Missouri on March 23, 2012:

Hi Comm,

I'm a bit confused what you mean by "handheld."



Comm on March 22, 2012:

When I downloaded netflix, and go to use it, I get the netflix "Are you a member" screen, and the handheld doesn't work. I cannot even go back to menu. I have to turn it off.

Max Dalton (author) from Greater St. Louis, Missouri on March 21, 2012:

Hi Ray,

Sorry you're having problems. If you can be a little more specific with regard to what you're experiencing, perhaps I can help.



ray on March 20, 2012:

my netflix wont connect this don't help